At cheapmedshop.com, we strive for 100% customer satisfaction and make every effort to avoid situations that require refunds, returns, or order cancellations. However, we understand that in the real world, there can be various reasons for customers or dealers to back out of a deal. We have outlined our refund and cancellation policy below:
1. Limitation of Quantity:
In cases where there is a limitation on the quantity available for purchase, we will inform you of the restriction. If you have already placed an order that exceeds the available quantity, we will refund the excess amount.
2. Disputes and Complaints:
We take disputes and complaints seriously. If you have any concerns or issues regarding your order, please contact us, and we will work to resolve the matter to your satisfaction.
3. Unavailability of Stock:
If a product becomes unavailable after you have placed an order, we will inform you promptly. You will have the option to choose a replacement product, receive a refund, or wait until the item is back in stock.
4. Cancellation by Customer:
If you wish to cancel your order, please contact us as soon as possible. We will process your cancellation and issue a refund if the order has not yet been shipped. If the order has been shipped, you may need to return the product according to our return policy (if applicable).
5. Non-Receipt of Payment:
If we do not receive payment for your order, we will not process or ship it. In such cases, we will contact you to resolve the payment issue.
Order Delivery and Damaged Goods:
If your order is not delivered or is damaged during transit, please notify us immediately. We will either ship you a replacement or issue a full refund based on your request. If you receive a partial order, we will issue a full refund for the missing items and only charge you for the products you received. Please allow us 30 business days from the shipment date to resolve the issue. If, after 30 days, you have not received the order or if you receive any notification that your order is on hold or has been returned to the sender, please contact us, and we will promptly address your request.
Product Quality Concerns:
If you are not satisfied with the quality of the products you received, please contact us within 45 days of delivery. We will arrange for a free replacement or issue a refund for the specific product in question. Please note that queries received after 45 days of delivery will not be entertained for a refund or replacement.
For any queries or concerns regarding your transaction or order, please reach out to our customer service team. You can contact us via email at [email protected] or call us at +1 (1800)-88-66-990 . Our team will be happy to assist you.